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Need help with your
visit to Corner Cupboard UK?
If you can't find what you're looking for or you need help with your
order then this is the place to start.
Answers to regularly asked questions can be found within this page.
If not you can always contact us via email or telephone 07017418140 after 1.30 pm GMT or if we are online, chat
with us live by clicking on the "Live Chat" link on the left or leave a
message.
Things
people often ask us
How can I pay for
my order?
You will be given the option
of paying by Credit or Debit Card or Paypal when you place an order.
Simply click which option you prefer. If you do not already have a
Paypal Account and would like to open one or wish to learn more about
this widely accepted payment method, click here
Is
it safe to use my credit card?
Our security commitment means that whenever you buy anything from us
using your card, you don't have to worry about anyone getting their
hands on your details. It's all a bit technical, but we have secure
server software that encrypts all your personal information so that it
cannot be read even by very clever hackers – as it travels over the
internet.
Do
you accept International orders?
Yes, we ship worldwide.
How much
does delivery cost?
It depends on what you're having. When you place your order, you will be
shown the postage costs clearly before you are committed to buy.
How do I
check the progress of my order?
If you've ordered anything from us and want to check up on it, simply
log in and select "order status" which can be found on every page on the
left hand side.
You can also click on the link you will receive by email on placing the
order.
How can I be sure
I will receive my order?
We take safety on the net seriously and are verified members of Square Trade to show our commitment to
this and strive to constantly meet strict Seal Membership Criteria.
It is our intention that you should be a satisfied customer who will
return time and time again.
What is your
returns policy?
All you have to do is contact our customer service department by email or telephone 07018418140 after 1.30 pm GMT, preferably with your order
number and details to hand, and tell us what the problem is. We will
then do our best to recommend a suitable replacement. Alternatively you
can have a credit note for the cost of the purchase (excluding postage
costs). You will have to pay the return postage and any
replacement postage costs and any extra purchase costs for your
replacement item should this be necessary. If the total of your
replacement book is less than your original item purchase cost
(excluding postage), then a credit note will be given towards your next
purchase. All items have to be returned in the same condition as when
they were purchased.
Do you offer
discounts?
99% of our books are already at low prices. We operate a Loyalty
Scheme where you will earn points on each purchase and further discounts
made on future purchases. Click here for more details
Can I earn money
if I recommend your site?
Yes, you can. Simply join our Affiliate Scheme by clicking on the red logo which
can be found at the top or left hand side of any page.
Alternatively, you will also early Loyalty Points for each person you
recommend that places an order via our website.
Can I send in my
recommendations about the site?
Yes. We are always striving to improve our site and customer feedback is
the best way to provide exactly what our customers want. Send any
comments or suggestions to suggestions@cornercupboarduk.com.
How do I
find my way around the web site?
At the top of every page you visit you'll find the same main menu bar,
which features our most popular pages. If you wish to browse our books
by category, visit our Category Page or if you know what you are looking for, put a
"keyword" in our search box - for example "Doulton".
What will
you do with my personal information?
Your privacy
is as important to us as it is to you. Once you have purchased from us,
we believe you have placed your trust in us and we will never break this
by releasing your information or selling it on without your explicit
authority. Similarly, we do not believe in "spamming" so you will be
given the opportunity to "opt-out" of our email list at any time.
To find out more, read our Privacy Policy
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International
Buyers
We can only accept payments from buyers
outside of the UK in GBP Sterling via PayPal or through our own Secure Credit /
Debit Card Server.
We do not accept any foreign
currency nor do we accept
payment made by
International Money Orders /
International Postal Orders /
International Cheques or bank transfer.
Dispatch & Packing
UK Parcels will be sent by
First Class Post, Recorded Delivery,
Special Delivery or Parcelforce. International parcels will be sent via
Royal Mail Airmail.
Delivery Times
All products will be
shipped as soon as possible subject to availability of product and
credit/debit card authorisation.
Standard
delivery worldwide using UK Royal Mail Services.
United Kingdom 3-5
working days*
Rest of World 5-10
working days*
* For In Stock items
only, due to demand for certain products, stock may have to be back ordered
from our suppliers and this can normally add between 5 and 10 days for full
order fulfilment.
As a result of
ongoing global political problems deliveries may be delayed due to increased
customs and security checks.
IMPORTANT:
Standard EU/Worldwide delivery ensures that we can keep the costs to our
customers to a minimum, however this service is not a Recorded or Signed-for
service, therefore if you wish express delivery, please select the Insured
Option in the checkout process. Once your order is dispatched we cannot be
held responsible for any delay or loss of goods in transit.
We retain a Proof of
Postage receipt for all orders dispatched and we can provide this to our
customers in cases where the goods have not arrived.
Worldwide
Delivery Coverage
We ship worldwide to
over 85 countries throughout the world; if your destination country is not
listed then please contact us to arrange special shipment arrangements.
Delivery
countries
Afghanistan, Albania,
Algeria, American Samoa, Andorra, Angola, Anguilla, Antarctica, Antigua and
Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas,
Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda,
Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Bouvet Island, Brazil,
British Indian Ocean Territory, Brunei Darussalam, Bulgaria, Burkina Faso,
Burundi, Cambodia, Cameroon, Canada, Cape Verde, Cayman Islands, Central
African Republic, Chad, Channel Islands, Chile, China, Christmas Island,
Cocos (Keeling) Islands, Colombia, Comoros, Congo, Cook Islands, Costa Rica,
Cote D'Ivoire (Ivory Coast), Croatia (Hrvatska), Cuba, Cyprus, Czech
Republic, Czechoslovakia (former), Denmark, Djibouti, Dominica, Dominican
Republic, East Timor, Ecuador, Egypt, El Salvador, Equatorial Guinea,
Eritrea, Estonia, Ethiopia, Falkland Islands (Malvinas), Faroe Islands,
Fiji, Finland, France, France Metropolitan, French Guiana, French Polynesia,
French Southern Territories, Gabon, Gambia, Gaza & Khan Yunis, Georgia,
Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guam,
Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Heard and
McDonald Islands, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia,
Iran, Iraq, Ireland, Isle of Man, Isle of Wight, Israel, Italy, Jamaica,
Japan, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Korea (North), Korea
(South), Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Libya,
Liechtenstein, Lithuania, Luxembourg, Macau, Macedonia, Madagascar, Madeira,
Malawi, Malaysia, Maldives, Mali, Malta, Marshall Islands, Martinique,
Mauritania, Mauritius, Mayotte, Mexico, Micronesia, Moldova, Monaco,
Mongolia, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal,
Netherlands, Netherlands Antilles, New Caledonia, New Zealand (Aotearoa),
Nicaragua, Niger, Nigeria, Norfolk Island, Northern Ireland, Norway, Oman,
Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Peru, Philippines,
Pitcairn, Poland, Portugal, Puerto Rico, Qatar, Reunion, Romania, Russia,
Rwanda, Saint Lucia, Saint Vincent and the Grenadines, Samoa, San Marino,
Sao Tome and Principe, Sardinia, Saudi Arabia, Scilly, Scottish Highland &
Islands, Senegal, Seychelles, Sicily, Sierra Leone, Singapore, Slovak
Republic, Slovenia, Solomon Islands, Somalia, South Africa, Spain, Sri
Lanka, St. Helena, St. Pierre and Miquelon, Sudan, Suriname, Svalbard and
Jan Mayan Islands, Swaziland, Sweden, Switzerland, Syria, Taiwan,
Tajikistan, Tanzania, Thailand, Togo, Tonga, Trinidad and Tobago, Tunisia,
Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, Ukraine,
United Arab Emirates, United Kingdom, United States, Uruguay, US Minor
Outlying Islands, USSR (former), Uzbekistan, Vanuatu, Vatican City State
(Holy See) , Venezuela, Viet Nam, Virgin Islands (British), Virgin Islands
(U.S.), Wallis and Futuna Islands, Western Sahara, Yemen, Yugoslavia, Zaire,
Zambia, Zimbabwe
Customs and
duty
Please note that all
shipments to US and Rest of World destinations may be subject to import
duties and taxes, which are levied once a shipment reaches your country.
Additional charges for customs clearance must be borne by you; we have no
control over these charges and cannot predict what they may be.
Please Note that all items posted which
contain glass, pottery, ceramics and porcelain are NOT insured for breakage or
damage as postal services will not insure these items. Insurance is for loss
only. We will assist in any claims with the postal service but it is your responsibility to make any postal claims.
Descriptions
All items are described to the best of our knowledge and information. All
items are sold as “used” unless otherwise stated and the condition will
reflect this; it is therefore unrealistic to expect items to be in “new”
condition. We are not experts so please make sure you ask any questions
before bidding or buying and are happy to purchase any item as we do not
accept returns due to mistakes of judgment made by Buyer. However, if you
feel that the item has been wrongly described, please let us know within 48
hours of receipt so that we can resolve any problems.
Returns and Refunds
Any refunds will be for the purchase price of any item and will not include
postage costs. Refunds will be made on receipt of the returned item
purchased providing it is in the same condition as at the time of purchase.
We will only accept returns within 10 days of purchase. All returns
should be made with proof of postage and full details of purchase i.e. name,
address, payment method, etc.. All refunds will be made via PayPal.
Please return all items to:
CornerCupboardUK
6 Primrose Close
Kingsteignton
Devon TQ12 3BU
United Kingdom
Gift Vouchers - terms of
Use:
- Gift
vouchers must be
redeemed at our web site www.cornercupboarduk.com. They cannot be
redeemed at any of our auctions or other stores.
- Gift
vouchers have a cash
redemption value of 0.001p and is not transferable or assignable.
- Any unused balance will be placed
in the recipient's gift voucher account.
- If the order exceeds the amount
of the gift voucher, the balance must be paid immediately.
- Gift
vouchers and unused
portions of gift vouchers expire one year from the date of issue, where
permissible under applicable law.
- Gift
vouchers cannot be
applied to orders already placed with us.
- Normal cornercupboarduk.com terms
and conditions of purchase and use of the cornercupboarduk.com web site
apply.
Privacy Policy
To find out more, read our
Privacy Policy
It is assumed that by making a purchase you have read
and agree to these terms and conditions.
If you have any questions, please
email us
Or write to:
CornerCupboardUK
6 Primrose Close
Kingsteignton
Devon TQ12 3BU
United Kingdom
Telephone :
07017418140
